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Alfresco FAQ

Here are some links to the most requested information from support. See something missing? Please let us know know.

New to Alfresco

Support Calendar

Log a Support issue

Severity Definitions

Issue Lifecycle

Certified Stacks

Version policy

Knowledge Base

Troubleshooting

Escalation route

Where do I get started?

When are you available?

How to log a Support issue?

What do the Severities mean?

What will happen to my issue?

What stacks do Alfresco support, aka what does Alfresco run on?

What versions are supported?

Is there a knowledge base?

Do you have any Troubleshooting tips?

I need more help with my issue, what can I do?

Back to Support

Last updated: Tuesday, September 12, 2006

Features

Supported Stacks

  • OS: Linux, Microsoft Windows, MacOS
  • Database: MySQL, Oracle
  • Web Application Server: Apache Tomcat, JBoss Application Server
  • Portal:JBoss Portal, Liferay Portal, JSR-168
  • Browser: Firefox, Internet explorer
  • Detail on Supported Stacks
  • Vote for next additon to the Supported Stacks

Benchmarks

  • Click here to see our latest results

Languages

  • Wide variety including:
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Technologies Used

  • Java
  • Spring Aspect-Oriented Framework
  • ACEGI – Aspect-Oriented Security Framework
  • MyFaces JSF Implementation
  • Hibernate ORM Persistence
  • Lucene Text Search Engine
  • JLAN
  • JBoss Portal
  • jBPM
  • POI File Format Conversion
  • PDFBox – PDF Conversion
  • OpenOffice

Supported Interfaces

  • CIFS/SMB Microsoft File Share Protocol
  • JSR-168 Portlet Specification
  • JSR-127 Java Server Faces
  • FTP
  • WebDAV
  • Web Services

Services – Certified and Supported

  • Support
  • Maintenance, Updates and Patch support
  • Customer Support – Problem Resolution, Compatibility and Migration Advice
  • Customer Portal – Information, Bug Tracking and Case Tracking
  • Performance Tuning Advice
  • Indemnity and Warranty
  • The Confidence and Guarantee that only comes from the Experts who built the Product