Alfresco Enterprise Network
100% Open Source, 100% Supported
Platform Overview
The Alfresco Enterprise Network is the leading open source alternative for Enterprise Content Management. It couples the innovation of open source with the stability of a true enterprise-class platform built by a team of leading members from Documentum® and Interwoven® including the co-founder of Documentum. This is delivered at a small business price. It is designed for:
- Corporations, Governments and other organizations looking for a production-ready open source ECM solution
Our goal is to not only to provide an open source offering but to surpass commercial offerings in terms of features, functionality and benefits to the user community. It is:
- Stable and Reliable
- Certified
- Customer Support
- Customer Knowledge Base Portal
- Maintenance Updates
- Bugs and Patch Support
- Indemnity and Warranty
- Supported by Alfresco and its Certified Partners
Development Model
- 100% Open Source
- Contributions from Alfresco and the Developer Community
Certified Stacks
- Certified across a Number of Different ECM Stacks combining Operating System, RDBMS, Application Server, Browser and Portal
- Each Stack is Fully Certified by Alfresco with Full Support – e.g.
- Linux, Tomcat, MySQL, JBoss Portal Firefox
- Windows XP Professional, JBoss, Oracle, IE
Scalability Benchmark Certified
- Tuning and a Full Scalability Benchmarking before release as part of the “Fastest and Most Scalable Open Source Repository” program
Release Interval
- Controlled Quarterly Release Model with Full Stack Certification
Maintenance and Updates
- All Maintenance and Updates Developed by Alfresco Engineers
Bugs and Patch Support Code Line
- All Bug Fixes and Patches developed by Alfresco Engineers
- Separate Maintenance Code-Line for Bugs and Patches to Deliver the Highest Levels of Service and Most Rapid Response Times for Subscribers to the Alfresco Enterprise Network
Alfresco Support
- Problem Resolution – Level 1, 2 and 3 Support
- Compatibility Advice – Advice on Stacks and Components
- Migration Advice – Advice on Migration from Existing Content Management Systems
- Upgrade Support – For Enterprise Network Repository Upgrades
Performance and Tuning Advice
- Advice on Scale-Out Tuning
Configuration Advice
- Advice on Clustering Configuration
Customer Portal
- Access to Technical Advice – FAQs, Guides, Documentation
- Notification and Access to Product Upgrades
- Bug Tracking – Through JIRA
- Case Management – Through JIRA
Certified Training
- Training Courses Delivered by Alfresco or Certified Partners
- Alfresco Certified Training Material
Certified Partner Support
- Only Certified Alfresco Partners are allowed to deliver the Alfresco Enterprise Network. They can offer Level 1 Support, Consulting, Integration or Training
Indemnification and Warranty
- Indemnification – Protection against Intellectual Property Issues.
- Warranty – Fitness for Purpose and Will Work as One Would Reasonably Expect