Alfresco Small Business Network
100% Open Source, 100% Supported
Platform Overview
The Alfresco Small Business Network is designed for small organizations that want to get the benefit of a simple-to-install, easy-to-use alternative to Microsoft® SharePoint®. This package can only be purchased for limited installations and configurations.
Please contact sales@alfresco.com for more information.
Our goal is to couple the innovation of the open source development and distribution model to surpass proprietary, commercial offerings in terms of features, functionality and benefits at a significantly lower price. Alfresco SMB is:
- Stable and Reliable
- Certified
- Customer Support
- Customer Knowledge Base Portal
- Maintenance Updates
- Bugs and Patch Support
- Supported by Alfresco and its Certified Partners
Development Model
- 100% Open Source
- Contributions from Alfresco and the Developer Community
Certified Stacks
- Certified across a Limited Number of Different ECM Stacks combining Operating System, RDBMS, Tomcat and Browser
- Each Stack is Fully Certified by Alfresco with Full Support
Release Interval
- Controlled Quarterly Release Model with Stack Certification
Maintenance and Updates
- All Maintenance and Updates Developed by Alfresco Engineers
Bugs and Patch Support Code Line
- All Bugs and Patches developed by Alfresco Engineers
- Separate Bugs and Patch Code-Line to Deliver the Highest Levels of Service and Most Rapid Response Times for Subscribers to the Alfresco Enterprise Network
Alfresco Support
- Problem Resolution – Level 1, 2 and 3 Support
- Compatibility Advice – Advice on Stacks and Components
- Migration Advice – Advice on Migration from Existing Content Management Systems
- Upgrade Support – For Enterprise Network Repository Upgrades
Customer Portal
- Access to Technical Advice – FAQs, Guides, Documentation
- Notification and Access to Product Upgrades
- Bug Tracking – Through JIRA
- Case Management – Through JIRA
Certified Training
- Training Courses Delivered by Alfresco or Certified Partners
- Alfresco Certified Training Material
Certified Partner Support
- Only Certified Alfresco Partners are allowed to deliver the Alfresco Enterprise Network. They can offer Level 1 Support, Consulting, Integration or Training